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Service Operations Management: Improving Service Delivery (2nd Edition)
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- Издательство
- Prentice Hall
- Год издания
- 2005
- ISBN
- 978273683675
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Аннотация
Книга на английском языке. In this new edition the authors haveexplored the links between strategy, operations and performance;added an even broader spread of case studies, both internationally and by sector;included more business-to-business coverage;in
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