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The Big Book of Customer Service Training Games

Peggy Carlaw, Vasudha Kathleen Deming
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Автор
Peggy Carlaw, Vasudha Kathleen Deming
Издательство
McGraw-Hill Companies
Год издания
1999
Страниц
224
ISBN
0070779740
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Аннотация

Because they"re out there dealing with the public, frontline workers such as customer service representatives, salespeople, and technicians have the capacity to make a company look very bad... or very good. With the help of this creative collection of tr

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